Vaslora is a US-based retailer that fulfills orders through vetted overseas supplier partners. When you place an order, we act on your behalf to arrange the item, prepare it for dispatch, and ship it to you with tracking. This page is our honest, plain-language explanation of exactly how that works so there are no surprises.
How Vaslora fulfills your order
Vaslora is a small, US-based independent retailer. We don't manufacture our products in-house. Instead, we partner with a vetted supplier warehouse that stocks the items we sell and ships them directly to you on our behalf. This model is sometimes called a dropshipping or direct-fulfillment model — we call it what it is because we believe you have a right to know.
What that means for you:
- Your order is placed with Vaslora and paid to Vaslora.
- Our supplier partner (currently CJ Dropshipping, sourced from a China warehouse) picks, packs, and ships the item.
- Vaslora is responsible for the entire experience end-to-end: order confirmation, tracking, customer support, returns, and refunds.
- If anything goes wrong, you contact us, not the supplier.
Processing and shipping times
| Stage | Timeline |
|---|---|
| Order processing | 1–3 business days (90% of orders). Occasionally 4–8 days during peak periods. |
| Transit to US | 8–15 business days via YunExpress tracked shipping |
| Typical total | 10–14 business days from order to delivery |
| Tracking email | Sent within 24 hours of dispatch |
We do not offer express or expedited shipping at this time. If shipping speed is your primary need, Vaslora may not be the right fit and we’d rather tell you that up front than take an order we can’t deliver on.
Where we ship
We currently ship to the continental United States, Alaska, and Hawaii. We do not currently ship to APO/FPO addresses, US territories outside those listed, or internationally.
Shipping costs
- Free shipping on all US orders over $60
- For US orders that do not qualify for free shipping, the shipping charge is shown at checkout.
- No hidden handling fees, no surprise charges at delivery.
Tracking your order
Once your order ships, you’ll get a tracking email within 24 hours. The tracking number is provided by YunExpress and updates as your order moves through customs and the US Postal Service or a partner carrier. If you don’t see updates for several days, that’s often normal during customs transit — if it’s been more than 5 days without an update, email us at support@vaslora.com and we’ll investigate.
Customs and duties
All applicable US import duties and taxes are prepaid by us. You will not be charged any additional fees at delivery.
What happens if something goes wrong
Delivery problems are our responsibility, not yours. If your order:
- Arrives damaged — email us with a photo and we’ll ship a replacement or refund your money.
- Arrives late (more than 21 business days after order) — email us and we’ll either escalate with the carrier or issue a refund.
- Never arrives — email us and we’ll issue a refund or replacement.
- Is the wrong item — email us and we’ll send the correct item at no cost and provide a prepaid return label.
Returns
See our full Refund Policy. Summary: 30-day money-back guarantee, we cover US return shipping, no restocking fees.
Questions
Email support@vaslora.com. We aim to reply within one business day.
Vaslora, 920 24th Ave NE #207, Minneapolis, MN 55418, USA. Last updated September 2026.